FAQs and POLICIES

FREQUENTLY ASKED QUESTIONS

 
RETURNS & REFUNDS

Do you allow refunds/returns?

All sales are final.  Given the customized nature of a collection of mostly hand-crafted items, we do not offer refunds/exchanges, nor do we allow cancellations or returns. Adventures Out There reserves the right to refuse any returns at any time.


Damages and issues

Please inspect your order upon reception and contact us immediately at SalesSupport@adventuresoutthere.com if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. 

Should you accidentally receive the wrong item(s), please let us know and we will exchange it for the correct item. We are human and occasionally mistakes might happen, though it is certainly not our intent to send you the wrong item!  Should we make such a mistake, we will cover the shipping for you to return the incorrect item back to us, and then get the correct item back out to you. 


ORDER ISSUES

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?

Order confirmation emails may be delayed as a result of high order volume. Please contact us if you have not received your confirmation email after 24 hours of your purchase.


CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.


I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.

Please contact us to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.


DELIVERY


WHEN WILL MY PACKAGE BE DELIVERED?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.


I AM AN INTERNATIONAL CUSTOMER; DO I HAVE TO PAY CUSTOMS AND TAXES?

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Adventures Out There. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

COVID-19 UPDATE  

Due to government regulations, we have been asked to place a temporary hold on shipments to the following countries:

Algeria
Angola
Antigua & Barbuda
Bahamas
Bangladesh
Belize
Benin
Brunei
Burkina Faso
Cambodia
Cameroon
Chile
China (Anhui Province, Heilongjiang Province, Henan Province, Hubei Province, Inner Mongolia Province, Liaoning Province, Shanxi Province, Sichuan Province, the Xinjiang Uygur Autonomous Region)
Costa Rica
Faroe Islands
Gambia
Ghana
Haiti
Iraq
Israel
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Laos
Latvia
Liberia
Mauritania
Mongolia
Montenegro
Mozambique
Nicaragua
Niger
Pakistan
Panama
Papua New Guinea
Peru
Samoa
Senegal
Sierra Leone
Solomon Islands
St. Kitts & Nevis
St. Marten
Suriname
Tajikistan
Tanzania
Timor-Leste
Tonga
Tunisia
Turks & Caicos
Uganda
Vanuatu
Venezuela

 

We are dedicated to ensuring the safety of our customers and are eagerly awaiting approval to return service to your area.


PRODUCT & STOCK

IS THERE A LIMIT TO HOW MUCH I CAN BUY?

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.


CAN I RESERVE ITEMS BY ADDING THEM TO MY CART?

All products are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.